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Job DescriptionMississippi Federal Credit Union is looking for qualified and talented individuals to join the Financial Specialist (Teller Operations) team. The ideal candidate for this position is motivated, agile, service focused, thrives in a dynamic team environment, an effective listener and communicator, detail oriented, and able to trouble shoot effectively. The Financial Specialist (Teller Operations) is responsible for assisting new and existing members, on the phone or face-to-face, with transactions and inquiries regarding products and services. The Financial Specialist (Teller Operations) listens effectively to the member, performs transactions accurately, answers questions regarding MSFCU products and services, and cross sells products and services that will help the member reach their financial goals. The Financial Specialist (Teller Operations) works in a team environment and assists their co-workers and Management as needed.
Essential Functions And Basic Duties
Follow MSFCU policies and procedures at all times
Follow objectives to achieve or exceed company and department goals
Work closely with team members to succeed as a group
Solve problems quickly and accurately
Handle cash and checks within set limits and places holds where needed
Balance cash drawer at end of business day and researches and resolves discrepancies
Perform drive-up functions, night drop, and ATM duties as assigned
Keep accurate and up-to-date records of all actions taken as required by law, regulation, and company policies and procedures
Represent MSFCU in a professional manner in all interactions with MSFCU members
Maintain confidentiality of member, employee, and company information
Greet and welcomes members to the credit union in a professional manner
Provide prompt, excellent service, and accurate transactions
Promote, explains, and cross-sells MSFCU products and services
Maintain an up-to-date knowledge on all credit union products and services
Maintain an up-to-date knowledge of, and adheres to, the requirements of all related policies, procedures, rules and regulations required for position
Model a high level of service and a professional demeanor and appearance
Participate in MSFCU sponsored community outreach events
May have opening and closing responsibilities
Responsible for regular and predictable attendance and punctuality
Establish and maintain professional business relations with all MSFCU employees
Assume responsibility for ensuring that professional business relations are established and maintained with MSFCU members
Utilize effective and professional communication to present a positive image in all situations
Attend and participate in meetings and training as required
Keep management informed of activities, progress attained toward established objectives, and of any significant problems
Assist area personnel as needed
Stay informed of changes in policies, procedures, and related legal and regulatory requirements
Ensure that work area is clean, secure, and well maintained
Assume responsibility for related duties as required or assigned
Required ExperienceMINIMUM QUALIFICATIONS
High School diploma, or equivalent
Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages)
Ability to use related computer software, Microsoft Office products, and business equipment, including computers, copy machine, coin and money counting machines
Preferred Qualifications
Experience working for a financial institution, preferably a credit union
Bachelors degree in a business related field
Knowlege, Skills, And Abilities
Excellent relationship building, verbal, written, listening, and interpersonal skills
Detail oriented and good organizational skills
Ability to perform basic mathematical calculations (addition, subtraction, multiplication, division, percentages), and interpret and analyze financial data.
Ability to work independently and as a team member
Ability to present a positive and professional image to all employees and members
Problem-solving skills
Flexible with shift priorities
Strong organizational and multi-tasking skills in a fast-paced environment
Practice ethical behavior and understand the need for confidentiality
PHYSICAL CONSIDERATIONSMississippi Federal Credit Union Is Committed To Working With Its Employees To Reasonably Accommodate Them With The Physical Aspects Of The Position. Employees Should Be Able To Perform The Following
Effectively and efficiently communicate with diverse membership and staff
Sit or stand for long periods of time
Work on computers for a long period of time in an office environment
Travel within an assigned market
Mississippi is an At-Will Employment State. Your employment is 'at will', meaning you are free to resign at any time, for any reason, with or without notice. Mississippi Federal Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice. No statement or promise by a credit union representative or board member may be interpreted as a change in the 'at will' policy, nor would it constitute an employment or other contractual agreement.
Introduction: My name is Kareem Mueller DO, I am a vivacious, super, thoughtful, excited, handsome, beautiful, combative person who loves writing and wants to share my knowledge and understanding with you.
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