L'Oréal hiring [TRAPAC] Education Manager, Aesop in Singapore, Singapore | LinkedIn (2024)

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[TRAPAC] Education Manager, Aesop Security verification Security verification Save job Welcome back Seniority level Employment type Job function Industries Similar jobs Expression of Interest - Training and Development Manager Expression of Interest - Training and Education Manager Professional Education Manager, Vision APAC Senior Executive, Lifelong Learning for Alumni Manager, Continuing Education and Training (CET) (GPL) [NIE] Customer Education Manager Global Retail Training & Development Manager Assistant Manager, Engagement and Partnerships (Centre for Innovation in Learning) [NIE] Manager, Learning Strategist (Centre for Innovation in Learning) [NIE] Curriculum Manager Academic Manager Learning and Development Manager - APAC Assistant Manager / Manager / Senior Manager, Education & Manpower Development (Education) Global Learning & Development Manager Senior Assistant Manager, Academic Service Development (Lifelong Learning) - Senior Manager Learning and Development Manager - APAC Assistant Manager, Business Development for Continuing Education and Training Regional Training Manager (Robotics) Regional Training Manager SEAO Assistant Education Manager Assistant Manager, Business Development for Continuing Education and Training Assistant Manager, Curriculum-Education, School of Medicine Training Manager Culture and Learning, Senior/ Manager Assistant Manager, Business Development (Continuing Education and Training) Asia Pacific - Regional Training Manager, Shiseido People also viewed Retail Performance & Learning Manager, Singapore & Malaysia Manager, Learning Innovations (Centre for Innovation in Learning) [NIE] Senior Learning Strategist / Learning Strategist (Centre for Innovation in Learning) [NIE] Learning & Development Manager Learning and Development Manager Senior Manager (Leadership & Learning Management Department) Assistant Manager, Career & Attachment Office (Work Integrated Education) SEA Assistant Manager - Training Clinical Education Manager, Ortho Channel, APAC Manager (Training Excellence) Looking for a job? References

L'Oréal hiring [TRAPAC] Education Manager, Aesop in Singapore, Singapore | LinkedIn (1)

[TRAPAC] Education Manager, Aesop

L'Oréal Singapore, Singapore

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L'Oréal Singapore, Singapore

1 week ago 25 applicants

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Key Job AccountabilitiesTo develop the training action plans, facilitate the appropriate programs, as well as managing service excellence of frontline teams, in line with the strategic objectives of Brands and Divisions.

  • Plan, execute and evaluate training programs according to each Brand’s objectives
  • Propose and implement appropriate training tools to enhance employee performance
  • Incorporate relevant market trends and consumer insights into the training framework catering to regional specificities
  • Participate in designing training activities, exercises, and evaluation for consistent education solution delivery
  • Follow up on the training solutions with feedback and regular observations to improve training efficacy and efficiency
  • Evaluate frontline team and individual performance to provide coaching and advice for improvement
  • Proactively motivate and provide guidance for frontline teams on the field, as well as promoting collaboration
  • Work closely with all stakeholders and foster collaborative relationships to achieve expected goals
  • Consolidate, analyse, and report on key performance indicators of the ongoing training activities

Key SkillsEmbodies Brand Identity & Knows Selective Beauty Universe

  • Master brand identity and knows sense of purpose
  • Masters fundamental knowledge: products, categories, gestures, sales and service
  • Master competition, market, clients, and trends knowledge

Drives Business Through Service & Retail Education

  • Elaborates service & retail education plans aligned with business priorities
  • Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
  • Pilots & monitors Retail Education's Efficiency

Designs, Transmits & Empower

  • Designs appropriate learning solutions for Customer Experience
  • Delivers & transmits Education Contents
  • Provides personalized follow-up & coaching
  • Animates learning communities with passion

Elevates Customer Experience & Service Attitude

  • Fosters empathy
  • Knows customer profiles & transmits customer centricity
  • Continuously elevates services standards and POS execution according to brand specificities

Requirements

  • Bachelor’s degree or above preferable in Business, Marketing or related discipline or equivalent professional certification
  • Minimum 5 years of experience, preferably in cosmetics and retail environment
  • Fluently in both English and Mandarin
  • Demonstrated strong communication and presentation skills to audiences of varying capacity is a must
  • Excellent organization, negotiation, influencing skills is a strong plus
  • Strong conceptual, analytical thinking, and problem-solving skills
  • Has the aptitude and capacity to motivate, coach and train staffs
  • Strong sense of aesthetic sensibility and creativity, preferably having an in-depth product and brand knowledge
  • Good understanding of FMCG or beauty industry
  • Seniority level

    Not Applicable
  • Employment type

    Full-time
  • Job function

    Training, Education, and Consulting
  • Industries

    Personal Care Product Manufacturing and Manufacturing

L'Oréal hiring [TRAPAC] Education Manager, Aesop in Singapore, Singapore | LinkedIn (8) L'Oréal hiring [TRAPAC] Education Manager, Aesop in Singapore, Singapore | LinkedIn (9) L'Oréal hiring [TRAPAC] Education Manager, Aesop in Singapore, Singapore | LinkedIn (10)

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